Privacy Policy
Last updated: April 04, 2026
1. Introduction
Welcome to PharmaCare ("we", "our", or "us"). PharmaCare is a pharmacy management platform operated by Swma Pharma (website: swmapharma.in). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("PharmaCare: Pharmacy App") and website (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register or use our Service:
- Full name
- Mobile phone number
- Email address
- Pharmacy name, license number, and address (for pharmacy users)
- Patient name, age, gender, and contact details (for booking management)
- Doctor name, specialization, and schedule information
2.2 Booking & Appointment Data
- Appointment dates, times, and slot information
- Consultation fees and payment amounts
- Booking status (pending, confirmed, completed, cancelled)
2.3 Automatically Collected Information
- Device type and operating system
- Browser type and version
- IP address
- Usage data (pages visited, features used, time spent)
2.4 Notifications
If you enable push notifications or WhatsApp notifications, we collect the necessary tokens and phone numbers to deliver appointment reminders, booking confirmations, and status updates.
3. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To facilitate appointment booking between patients and pharmacies/doctors
- To send booking confirmations, reminders, and status updates via push notifications or WhatsApp
- To generate reports and analytics for pharmacy management
- To process subscription payments for pharmacy accounts
- To provide customer support and respond to inquiries
- To improve and optimize the Service
- To detect, prevent, and address technical issues or fraud
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With pharmacies and doctors: Patient booking information is shared with the relevant pharmacy and doctor to facilitate appointments.
- Third-party service providers: We use trusted third-party services for WhatsApp message delivery (e.g., DealsMS API), push notifications, and hosting. These providers only receive the minimum data necessary to perform their functions.
- Legal requirements: We may disclose your information if required by law, regulation, or legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all data transmission
- Password hashing for user accounts
- Role-based access controls for pharmacy staff and administrators
- Regular security audits and updates
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Booking and appointment records are retained for the pharmacy's operational and legal compliance needs. You may request deletion of your account and associated data by contacting us.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-out: Unsubscribe from notifications at any time through the app settings or by contacting us.
To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
9. Mobile Application
The PharmaCare mobile application is a Trusted Web Activity (TWA) that loads our web application within the Android environment. The app may request the following permissions:
- Internet access: Required to load and operate the web-based pharmacy management system.
- Notifications: To send appointment reminders and booking status updates (optional, user-controlled).
The app does not access your camera, microphone, contacts, location, or file storage unless explicitly initiated by you through the web interface.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: